Returns and Refunds

Need to return an item? No problem!

Please return your unwanted item within 14 days of the purchase date for a refund.

Please take extra care with your new purchase, as any items that are marked, untagged or show signs of wear will not be eligible for a refund.

We regret that we cannot accept refunds on hats, headpieces, ear-rings & toiletries. Our costume jewellery is plated (nickel free), it will discolour if worn every day, particularly with perfume & body lotions, for this reason we can’t be held accountable & don’t accept returns.

Returns should be funded by yourself & we strongly recommend that you obtain proof of postage as we can’t accept responsibility for returned items that fail to reach us.

 Please add a note with the item, giving  your name and address, we have your details & will refund within 48 hours.

Here is the returns address:

Refresh

24 Clearsprings 

Lightwater

Surrey

GU185YL

Contact: 07931 527400

Your statutory rights are not affected.

Thank you.