Need to return an item? No problem!
Please return your unwanted item within 14 days of the purchase date for a refund.
Please take extra care with your new purchase, as any items that are marked, untagged or show signs of wear will not be eligible for a refund.
We regret that we cannot accept refunds on hats, headpieces, ear-rings & toiletries. Our costume jewellery is plated (nickel free), it will discolour if worn every day, particularly with perfume & body lotions, for this reason we can’t be held accountable & don’t accept returns.
Returns should be funded by yourself & we strongly recommend that you obtain proof of postage as we can’t accept responsibility for returned items that fail to reach us.
Whilst we are in lock down & we can not get the printer re-installed, please just add a note with the item, giving your name and address, we have your details & will refund within 48 hours.
Here is the returns address:
Refresh
24 Clearsprings
Lightwater
Surrey
GU185YL
Contact: 07931 527400
Your statutory rights are not affected.
Thank you.